FBNInsurance Limited has reported that it paid N16.1billion as claims to its customers in 2021, against N11.5billion paid in 2020. A document from the company has shown.
Its Managing Director/CEO, Val Ojumah, disclosed that the company’s commitment to satisfying its clients was non-negotiable.
[5/4, 07:46] emekamorganuwandu: According to him, prioritising customers’ interest at all times remains indisputable, saying “at FBNInsurance Limited, we are in the business of paying genuine claims when due. Our strategy remains providing financial security for our clients and as always, we will not rest on our oars to exceed our customers and stakeholders’ expectations because, to us, the customer is King”.
Ojumah added that “Customer satisfaction is the fulcrum of insurance business, and such inevitably builds customer loyalty, and we will not fail to ensure this. We believe once FBNInsurance is able to pay customers’ claims as they arise, numerous customers and the general public will have faith to take up more life policies because they are convinced that should a claim/loss arise, FBNInsurance will be able to meet its financial obligations to them.”
[5/4, 07:50] emekamorganuwandu: The CEO said the company’s ability to pay N11.5billion claims in 2020, among other achievements, was a proof of the company’s resilience, perseverance, doggedness and commitment to deliver desired results.
“We were able to navigate through in spite of the challenging operating environment in the country, especially as the world continues to battle economic effect of the Covid pandemic”
He added that FBNInsurance remains one of Nigeria’s leading insurance companies, adjudged the most profitable life insurance company in Nigeria, noting that the company would do everything acceptable by law to protect its esteemed reputation.
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